Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Although we do take care in packaging our products for shipment, occasionally something may be damaged en route; in that event a replacement will be sent to you once we receive the damaged item and original package.
Several types of goods are exempt from being returned.
- Gift cards
- Downloadable e-zines
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable) *
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will be applied to your credit card or original method of payment, within a certain amount of days. *Refunds are applicable to apparel items only.
Late or missing refunds (if applicable)
Please allow 2 - 3 weeks for processing as credit card company/banks take 2-3 business days to process on their end.
If you still have not received your refund after this time, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: BJM Publishing, 265 Mackie Place, Kitchener ON N2K1N1, Canada.